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To save you time, we’ve put together a list of Frequently Asked Questions. Please make your selection from the list below.

What are the benefits of signing up for your e-mails?

By signing up to receive free e-mails from Grizzly, you will be the first to hear about upcoming retail promotions and special offers. Simply provide your email address when you register on the site.

Why do I need an email address and a Password to log on to your website?

The Email Address and Password are required as a security measure to ensure that only 21+ tobacco consumers visit our website.

Do you have a Grizzly toll free number I can call to speak with a phone agent?

Our contact center hours of operation are Monday through Friday, 8:00 a.m. to 10 p.m. Eastern Time and Saturday, 10:00 a.m. to 8:00 p.m. Eastern Time. Please call 866-843-0636 and we’ll be glad to assist you.

Does American Snuff Company, give or sell my name or other personal information to other companies?

At American Snuff Company, LLC, we respect the privacy of our consumers.

We consider information about our consumers to be personal and confidential. We do not sell, rent or transmit personal information or email addresses to other organizations or entities.

What do I need to be able to participate on the site?
  • Internet Explorer 8.0 and higher
  • Mozilla Firefox 3 and higher
  • Apple Safari 4 and higher
  • Other web browsers may work as well, but are unsupported.
  • JavaScript must be turned on to use certain site features.
  • SSL 3.0 (stronger encryption; this is turned on by default in current browsers)
  • Session Cookies (these are not stored on your computer)
How do I enable cookies in my browser?

For Internet Explorer:

  1. Select Tools
  2. Internet Options
  3. Privacy
  4. Move slide bar to any setting other than the top
  5. Then click OK


For Firefox:

  1. Click Firefox Menu
  2. Choose “Options”
  3. Click Privacy Tab
  4. Check “Accept Cookies from Sites”
Why does your web site ask for so much information to get registered?

The Grizzly brand web site is an age-restricted site. We use your information to confirm that you are an adult tobacco consumer age 21 or over. We know how important it is to protect your personal information, which is why your data is transmitted over a secure connection.

I am a legal-age tobacco consumer, but I’m under 21. Why can’t I access your site?

It’s our policy to market only to adult tobacco consumers age 21 or over.

I am having a technical issue with your site. What do I do?

Ensuring you’re using a common browser that’s updated to the latest version fixes most issues. Just select the Contact Us located on the main screen and send us an email. Please tell us the specific problem you’re having, the name and version of the browser you’re using, and what kind of computer you have. This will help our webmaster better diagnose the issue.

Why did my post get deleted?

Posts are deleted when they do not comply with our user agreement.